At Elegen, we pride ourselves on our ability to provide businesses with a comprehensive offering that goes beyond the initial sale of the diesel generator or parts related to a particular back-up power solution.

We know that diesel generators need to be serviced regularly and repaired when issues arise to perform at an optimal level and provide reliable back-up power when it is needed. We also appreciate that excellent customer care is about providing the client with quality and convenience.

This is why on-site generator maintenance is part of our full-value offering to all our clients across the country. Our success in maintaining our products on-site wherever our clients require the maintenance, has been one of the most important contributing factors to increasing our sales of new products in various applications and industries.

If we can’t support it, we won’t sell it!
- Elegen

We follow the motto, “If we can’t support it, we won’t sell it!” That is why we ensure high-quality on-site maintenance for every single generator that we stock and sell.

That is why clients who choose to purchase their products through Elegen can count on excellent after-sales service and technical support on-site, or over the phone, via email or through our service centre support, if they prefer.

After-sales maintenance is important to sustain the longevity of the generator products we sell and provide on a rental basis. This is exactly why we offer the best maintenance plans in the industry, delivered by professional technicians who are pleased to come out to your business and ensure that your diesel generators are running smoothly.

Thanks to our dedicated offices in Gauteng and KwaZulu Natal, our highly-qualified and experienced Elegen technical support teams are able to support products throughout South Africa, ensuring your generator gets the required on-site maintenance exactly when it is needed.

When necessary, our teams will make efficient repairs that will keep your generators in top condition so that breakdowns and related issues are dealt with swiftly and do not negatively affect the running of your business.

Our expertly-trained generator technicians only utilise our trusted genuine generator parts, filters, oils and coolants to guarantee maintenance and repair-work that boosts the efficiency of your generator and works in tandem with the maintenance schedule provided by the manufacturer of the generator. This ensures maximum service time for the generator and proper operation when you need your back-up power to be available.

Our technicians suggest that the average generator-set needs to be serviced on an annual basis or at 250 running hours, whichever comes first. We encourage of clients to reach out if they need any advice or guidance regarding the maintenance of their generators, or to request an on-site maintenance appointment.

We manufacture and service generators in a range of sizes and power outputs, from 5kVA to a 20MVA /20 000kVA, ensuring that we can consistently assist you to keep your backup power solutions running optimally.